Shipping Policy

**Last updated: 07/27/2026**

Thank you for shopping with Castellesi. Here's everything you need to know about how we ship your order.

Processing Time

All orders are processed and ship within **3–5 business days** of purchase. Orders placed on weekends or holidays will begin processing the next business day.

Domestic Shipping (United States)

- **Orders $100 and over:** Free UPS Ground shipping to U.S. addresses
- **Orders under $100:** Flat rate shipping of **$10**

Once your order ships, you'll receive a confirmation email with tracking information.

International Shipping

We ship internationally. Shipping costs for international orders are calculated in real time and displayed at checkout based on your delivery address, package weight, and selected shipping method.

Please note: international orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be — please contact your local customs office for more information.

Delivery Times

Delivery times are estimates provided by the carrier and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, customs processing (for international orders), or other circumstances outside our control.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package's progress.

Lost or Delayed Packages

If your tracking shows your order was delivered but you haven't received it, please check with neighbors and your local delivery office first, as carriers sometimes mark packages delivered slightly before arrival. If you still can't locate your package, contact us at info@castellesi.com and we'll help sort it out.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@castellesi.com — we'll do our best to update it before the order ships, but cannot guarantee changes once an order has entered processing.

Contact Us

Questions about shipping? Reach out:

Castellesi
2578 Broadway Ste515 New Yoek, NY 10025
info@Castellesi.com
646.462.2069