Refund and Exchange Policy

Last updated: 08/15/2026

Thank you for shopping with Castellesi. Every item we make is custom, made-to-order just for you — please read this policy carefully before placing your order, as it affects what returns and exchanges are available.

Made-to-Order Items

All Castellesi products are produced specifically for each order once it's placed. Because of this, we're unable to accept general returns or exchanges for reasons such as a change of mind, ordering the wrong item, or simply not liking the design once it arrives. We encourage you to review product descriptions, sizing charts, and images carefully before completing your purchase.

Size Exchanges

We understand sizing can be tricky, especially with unisex and oversized fits. If the size you ordered doesn't work out, we're happy to help — under the following conditions:

• Exchange requests must be submitted within 7 days of delivery
• Exchanges are limited to a different size of the same item — not a different design, color, or product
• The original item must be unworn, unwashed, and in its original condition
• Depending on the item, a small fee or return shipping cost may apply to cover the cost of producing your replacement

To request a size exchange, contact us at support@castellesi.com with your order number and the size you'd like instead.

Defects and Errors

If your item arrives damaged, defective, or different from what you ordered, we'll make it right. Please contact us within 7 days of delivery with:

• Your order number
• A clear photo of the issue (defect, damage, or incorrect item)

Once we've reviewed the images, Castellesi will determine whether a replacement or a refund is the appropriate resolution. We reserve the right to choose between these options based on the nature of the issue.

How to Start a Request

Email support@castellesi.com with your order number, a brief description of the issue, and photos if applicable (required for defect claims). We'll respond within 2 business days with next steps.

Non-Returnable Situations

To be clear, we're unable to offer exchanges or refunds for:

• Change of mind after ordering
• Incorrect size selected by the customer, once the 7-day exchange window has passed
• Items that have been worn, washed, or altered
• Requests made without required photo documentation (for defect claims)

Questions?

If you have any questions about this policy, reach out to us at support@castellesi.com or 646.462.2069 — we're happy to help.