Return Policy

Thank you for shopping with Castellesi. We want you to love your order — if something isn't right, here's how returns, exchanges, and refunds work.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible:

- Items must be unworn, unwashed, and in original condition with tags attached
- Items must be in their original packaging where applicable
- You must have proof of purchase (order number or receipt)

To start a return, contact us at Castellesi.com with your order number and the item(s) you'd like to return.

Non-Returnable Items

The following items cannot be returned or exchanged:

- Sale or clearance items marked "Final Sale"
- Gift cards
- Items marked as custom, personalized, or made-to-order

Exchanges

The fastest way to get the size or item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Alternatively, contact us at castellesi.com and we'll do our best to accommodate a direct exchange, subject to availability.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, contact us immediately at castellesi.com with your order number and a photo of the item. We'll work with you to make it right at no additional cost — including a replacement or full refund, and we'll cover return shipping in these cases.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Return Shipping

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without tracking.

Late or Missing Refunds

If you haven't received a refund after the timeframe above, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at castellesi.com.

Contact Us

Questions about your return, exchange, or refund? Reach out:

Castellesi
2578 Broadway New York,NY 10025
646.462.2069
info@castellesi.com